Delivery & Returns Information
Dispatch times, delivery estimates, and how to return items purchased from Frog Bikes.
Delivery
Typical dispatch and delivery times for bikes, accessories and smaller items.
Bike Delivery (Bulky Item Delivery)
We aim to dispatch all consumer and trade bike orders within 5 working days. For UK orders, delivery typically takes 5–10 working days, but can be slightly longer during busy or promotional periods. International delivery may take slightly longer.
Please note that some countries may charge import duties and taxes, which are the buyer’s responsibility.
Spares, Accessories & Smaller Item Delivery
Accessories and smaller items are shipped by standard post unless included in a bike order. Expect delivery within 3–5 working days, with shipping charges calculated during checkout.
Amendments to Delivery Date, Address, or Other Details
Once your order has been dispatched, we cannot amend the delivery details (such as address, date, or time). For changes, please contact the courier directly. Note that some couriers may not always be able to fulfill amendment requests.
Returns
How to return items to Frog Bikes, including what to do if there’s a fault or missing parts.
Returning Items to Frog Bikes
We hope you’re happy with your order, but if you’re not completely satisfied, you can return it within 28 days of delivery.
How to Return Items
Follow these simple steps to return your bike or accessories:
- Complete the Returns Form: Use the form included in your Sales Confirmation email, or download it here. downloaded here.
- Package the Item Securely: Repackage the bike or item in its original packaging and include the completed returns form.2
- Arrange for shipping at your cost to: Frog Bikes Manufacturing LTD, Unit A, Mamhilad Park Estate, Pontypool, Torfaen NP40HZ, United Kingdom. Alternatively, contact us to arrange a collection for an additional fee.3
Additional Information
- The bike must be returned to us complete and undamaged, within 28 days of you receiving it. If a product has been ridden or used outside we can only refund or exchange if it is faulty.
- All bikes must be returned in their original box and be securely packaged. In particular ensure the wheel, frames and forks are carefully packaged to avoid damage on the return journey. Also make sure all original accessory and component boxes are returned with bike. If a returned bike is further damaged or missing any accessories or components, Frog Bikes reserve the right to charge you for any additional damage to the bike or for any missing accessories or components. This could be as much as the full cost of the bike.
- It is your responsibility to return the bike to us (at your cost). If you would like us to arrange a collection for you then please call Frog Bikes: +44 (0)1784 557300. We will arrange a collection for you but there will be a charge for this. Once a collection has been arranged it is your responsibility to make sure you will be around for the Courier collection. If there is a failure for the collection, we will have to charge an additional collection fee to try again.