International Growth Executive - German
Frog Bikes manufactures and sells the world’s most
comprehensive and innovative range of lightweight Children’s bikes.
Exports are an increasingly important part of
Frog’s sales, and we have ambitious growth targets in Europe. We now need
additional support for our German speaking customers (DACH region.) This role
is based in Ascot, Berkshire and will involve travel into the markets.
As one of the international Growth Executives you
will have a couple of key roles:
supporting customers quickly and efficiently in a single call or email where
possible. Following a culture of Customer Obsession, getting it right first
time, every time.
and manage the sales team in the regions for which you are responsible. You
will also develop new opportunities through working with marketing, business
development, strategy, market information and research.
The role will include:
1. Telephone and email “front line
response” for your region, first point of contact for customer queries.
2. To develop an excellent
understanding of Frog Bikes’ products. Fully understanding the Frog trade
customer experience- from Reps calls, to stores placing orders, to receiving
& building bikes and selling them to consumers
3. Taking and managing orders
(consumer and trade) for your region (and covering other regions when required)
4. Solving customer’s problems
efficiently and politely, directing technical or fulfilment problems
5. Supporting reps with their trade
6. Being the link between Head
Office and the Reps in your region, specifically:
the Finance team building the annual sales and profit forecasts and ensuring
the reps are delivering the sales to plan
the Marketing team with agreeing annual activity plans with the reps, and
ensuring activities are delivered to the plan
with the Product development and Strategy teams on issues impacting your market
between reps and head office where there are linguistic and/or cultural
and coaching the Reps to aid their delivery of their objectives, and
recruiting additional team members where necessary.
an understanding of the cycling market in your region and developing
relationships with key influencers in the market (for example journalists,
bloggers, opinion formers, pro riders)
competitor activity in your market, and feed it into relevant team at head
KEY SKILLS AND ATTRIBUTES
The role works alongside our small customer
services team and works closely with other parts of the business: warehouse
team, finance, sales and marketing.
This role needs a positive can-do attitude and we
are looking for someone who is good at spotting opportunities for business
growth and operational improvement.
pick up systems quickly (e.g. stock management, trade accounts systems and the
attention to detail (taking payment, managing orders, communicating with
customers, file management).
written and spoken English and German
communicator, externally to customers, and internally around the team.
and patient telephone manner.
within a small and informal team environment.
conversant with word, excel, PowerPoint.
experience dealing directly with customers would be a significant
coaching and recruiting remote sales force.
the sales team to deliver the business strategies and targets (including sales
and profit), including travelling in the countries with the sales team
interest in bicycles is a bonus, although detailed technical knowledge is not a
To Apply email your CV