NOTE: Accessories sold on www.frogbikes.com have separate manufacturer's warranties.
To make a claim against your Warranty:
Firstly please contact us on 0844 335 1322 or firstname.lastname@example.org
to tell us about the problem. We will need your name and address, a contact number, and we'll also need proof of purchase, date of purchase and your unique frame number if you do not have Warranty Plus.
If it is a frame
problem, we may need you to send the bike back. If so we'll ask you to contact our courier to arrange a collection. Please print off and fill in this form
to tell us about the problem, and if you would like a replacement or a refund. We will of course pay the cost of the courier if the bike is faulty.
If it is a part
that can be repaired or replaced, we will contact a local store and ask them to carry out the repair on our behalf, using one of their certified mechanics. We will pay for the costs if it is within 2 years of purchase. If this still doesn't fix the problem, you can send the bike back to us (see above).
Terms and Conditions of Warranty
THE WARRANTY: extends from the date of purchase; applies only to frog bicycles purchased through www.frogbikes.com and if proof of purchase is provided; is offered only to the original owner, and is not transferable.
: Any defect in the Goods arising from: fair wear and tear, assembly, maintenance, any modification of the frame, fork, or components from the original specifications or any installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold; wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; if you fail to operate or use the Goods in accordance with the user manual; any alteration or repair by you or by a third party who is not one of our authorised repairers; or any specification provided by you.