Delivering your Bike: 2 options
If you order online, you can choose to have your bike delivered to ANY UK local bike store for free
, and they can give you all the help you need with set up, fitting and accessories. They will also give you a free service
after 6 weeks, and be able to help with your bike in the coming years.
Alternatively we can deliver directly to you. This takes a couple of working days in UK, and slightly longer to other countries. Unpacking and setting up is pretty straight forward: we will send you full instructions, and all you'll need is an allen key and a pedal spanner.
In UK our standard delivery charge is £10 per bike. If you want it on a Saturday, it will be £20.
Please see all international delivery options here
We will send accessories out by standard post unless you order them with a bike. So they'll be delivered within 3-5 working days.
Returning a bike or accessories
We hope you'll be delighted with your order when it arrives, but if you are not completely happy, you can send it back within 28 days. You'll find a returns form in the box which has instructions for sending products back. Please indicate on the form why you are returning the product(s), and whether you'd like a replacement sent out free of charge, or a refund. If you need to return a bike, please call our courier to arrange collection; for accessories please take the parcel to the post office and use the pre-printed label.
Please note if you ask for a refund on a bike order, we reserve the right to deduct the £20 courier collection charge, unless the product is faulty
If the bike is defective or a part is missing, please phone us first on 0844 335 1322 for help. Of course you will always have the right to return it for a full refund.
The bike must be returned to us complete and undamaged, within 28 days of you receiving it. We're sure you'll understand that if a product has been ridden or used outside we can only refund or exchange if it is faulty.